Cancel and go elsewhere and then come back for a new customer deal in 18 months. And during the 30 days notice period the VM retentions team will call you back and and make you their best offer for you to stay.
Its just the way its always worked
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.