Hello. The cable leading to my house was just run along the side of my driveway under a very shallow covering of gravel and is now exposed. It is odd having a visible cable running along the ground from the road to my house - that can't be right, can it? I know there are more serious things in life to be worried about, but it is irritating (as well as a possible tripping hazard). Who should I contact about this to see if it can be sorted out? Thanks.
Thank you. It is on loose ground so I'm puzzled why the engineers didn't put it in a shallow narrow trench. Any idea how to contact the engineering team at Virgin to see if they'll take a look at it? Sadly I didn't see how the engineers had done it on the day otherwise I'd have raised it with them then.
call customer services and report the issue and see if they'll send someone out. however, unless it's an immediate health & safety risk i'd put this down as a low priority job whilst we are under strict lockdown.