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Outage

nine2five
Tuning in

on ‎23-10-2022 23:07

Se13 broadband went down yesterday unable to contact virgin customer service self test says no problems then when I run router test it states service outage in the se13 area no updates can anyone confirm outage before I start playing with equipment my end ? 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎23-10-2022 23:22

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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nine2five
Tuning in
In response to Tudor

on ‎24-10-2022 00:04

Thanks checked with neighbour also service down but decided to factory reset hub  4 then put back in modem mode . Fired up straight away . 

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