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Ordered broadband. Installation booked. No Welcome Email.

Not applicable

Just ordered my package and booked the installation. Received the contract and order emails, but not the Welcome Pack email. I need to cancel my contract ASAP, but cannot get my account info or area # to register an account with VM! 


Problem sorter

Hi there,


Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so would like to send you a private message however your post is anonymous. Please could you private message me so I can assist further. 

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more