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goslow
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OFCOM Report 2019/20

For those with the time and inclination, the latest OFCOM customer service report is available for PDF download here

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/customer-service-revealed

For those who prefer something a bit more click-tastic and with less time and inclination, the same information is presented as an online interactive presentation here

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service/report...

And for those with no time or inclination at all, the one line summary (taken from the executive summary) is that "There was little variation in customer satisfaction between providers for each service."

So, something for everyone!

g0akc
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Re: OFCOM Report 2019/20

A later such report here;

Comparing customer service: mobile, home broadband and landline (ofcom.org.uk)

Quite a bit of red against VM against reason to complain, complaint resolution and call waiting times....

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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