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Ntlworld e-mail account with Mozilla Thunderbird

paul243
On our wavelength

I have finally, after several days of total frustration, managed to unblock my e mail on PC and I phone with an automatic password with the help of the online team ( thanks John) However I would like to change the long password to something easier to remember . How do I do this please?

Thanks

2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

You cannot set an app password of your choosing with the new VM App password system.  You have to use the one automatically generated by the system.  This is the same way that Microsoft app passwords work.

You shouldn't really need to remember is as you will only need to enter it once into your mail app.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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paul243
On our wavelength

Thanks Graham, already had to enter it several times but will live with it.

I have also been attempting to change my VM login password without success 

All attempts bring up the message "you cannot use that password, please pick another" Tried the most obscure entries but no success any thoughts?