a month ago - last edited a month ago
After 2 hours on the phone to Virgin reps around the world, yep it was a world tour, UK, Ireland, India, Philippines, Mauritius and finally back to Ireland just to cancel my service. I had just come out of contract paying £47 per month for their 300Mb package with phone and the new price was £63 per month. Each time they tried and failed to offer a better deal, in fact some of the deals were worse that if I was a new customer.
I have heard it said that if you want a great deal you need to be brave and cancel your account. This was not my objective as as soon as I was unable to get a good deal I left and signed up with Firbreconnect.
Guess what, a couple days later I get a personal letter from Virgin offering their 500Mb package for £30 per month!
I found this insulting as I have been with Virgin for 17 years and if they had wanted to keep me they should have offered that deal while I was on the phone, NOT after I had cancelled.
a month ago
I thought this practice was banned some time ago and new regulations stated it was sharp practice to offer better deals to new customers only. I'm probably wrong though
4 weeks ago
I dread having to phone Virgin regarding end off contract. This year was a bit better though and was offered a better deal than I had. I think it would be better for all VM customers not to go through this process of having to speak to the VM retentions department threatening to leave VM its not a dignified way of doing business.
3 weeks ago
Hey Infidel. I hear what you say, BUT. I have gotten to the stage where I enjoy the haggling now. for the past 3 years I have phoned virgin and I always seem to get through to a scottish gentlemen at the call centre. and have a good laugh chatting about leaving virgin and always ending up with a better deal than last time. at the moment I have the 500MB setup for £34 PM for 18 months. that ends in September. and the ritual shall begin again. lol ... I actually think they enjoy the battle. because if they don't agree with abette deal I will go elsewhere. there are so mnay that do broadband only dela s and no landline rental. regards Gaz
3 weeks ago
Agree in part.. I have had the Scottish guy a few times he is OK. I would still like the same system off changing providers like all the other broadband providers do when you see a good deal you just let them do all the work for you. with no notice or hassle. I have been with Virgin /NTL for 38 Years and still never come up with a better service yet but I am still looking very hard as their service standards are dropping and not meeting up to my expectations of a broadband/ TV and landline provider.
2 weeks ago
I'm waiting for this to happen. I had to cancel before I was offered the same price and I've been with them 33 YEARS (when it was Nynex)
a week ago
We have been with them for 33 years and were offered nothing when our contract was up so we left and went with "3" 5G BB