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Not receiving OTP authentication SMS codes from Virgin Money

Mikejameson
Joining in

on ‎11-05-2022 16:00

I am trying to activate my credit card but the activation code isn’t coming through even though the mobile number is correct. I’ve been on hold on the phone for ages and still not fixed

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2 REPLIES 2

Anonymous
Not applicable

on ‎11-05-2022 16:23

Wrong forum? Try https://uk.virginmoney.com/service/support-hub/ 

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newapollo
Very Insightful Person
Very Insightful Person
In response to Anonymous

on ‎11-05-2022 22:55

Hi @Mikejameson 

Moved to the natter section for now. 

If you are using a VM mobile sim and this is causing the issues then we can move your post to the mobile section.

Otherwise you need to liaise between your mobile provider and Virgin Money.

Virgin Media and Virgin Money are not related in any official capacity.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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