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Ronz58
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Non existent customer service

Virgin Media has the worst customer service I have ever come across in the passed 30 years!
If anyone is reading this forum and considering Virgin Media as a broadband/tv solution DON’T

 

 

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Ronz58
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Re: Non existent customer service

You can be on the phone for an hour and then the call drops and you can be on the chat room for much longer and then that drops too.....
I can guarantee no senior manager in the virgin Customer Service team has ever called or chatted their own service to get a problem fixed. Heads would roll if this was my business...
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Ronz58
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Re: Non existent customer service

I can’t fault some of the individuals I have managed to get a hold of but the Customer Service model is absolutely broken...
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