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Nobody answers

Been trying to get through to customer services for 2 weeks now. Moved home last Friday so can’t dial 150. Not in my new house yet so either want to cancel or defer package until contracts exchanged. 

Been on hold on chat for a ridiculous amount of time. Rang line to say there’s nobody there. Tried  text system and it doesn’t get you anywhere. Nobody rings you back if you leave a message. Tweeted and no response. 

Cancelled direct debit now  and I’m worried I’ll get a black mark against me. Joke of a service at the moment. 

Anybody have any ideas how to get their attention/resolved a similar situation? Any help would be much appreciated. 

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Re: Nobody answers

you will get a black mark against you by cancelling the DD.
they will not attempt to contact you and you will still be billed and the debt will increase.
you should re-instate the DD ASAP.

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Re: Nobody answers

Cheers. Any idea how to get hold of them?

fao virgin. I’m not interested in a hello or reply badge. How about dealing with my query badge I’ve got for you???

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Re: Nobody answers

call them on the normal 0345 454 1111 number, best time is at around 8am


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Re: Nobody answers

Brilliant, I’ll give that a go. I’ve tried numerous times to get through. If you go all the way following the moving home prompts it’s just a dead end and says that department is not there. 

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Re: Nobody answers


@likeaslice wrote:

fao virgin. I’m not interested in a hello or reply badge. How about dealing with my query badge I’ve got for you???


the community features have nothing to do with customer services


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