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PAULINA12
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No wi fi

Hi from morning I don't have Internet. 

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Anonymous
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Re: No wi fi

including wired?
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newapollo
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Re: No wi fi

Hi PAULINA12,

Have you tried rebooting the hub?

Is this a new installation?

If so you need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number.

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Failing either of the above then you could try the text messaging service. Just send  a text with a description of Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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