Virgin Media Community

[CROSS1309]

Morning 

I have had no internet connection since about 7pm last night. Love in the EN9 area. Have seen several other posts saying the same but with little obvious help on what to do. Have turned off and on, fine a reset of the hub and while it connects for a few seconds it always immediately drops out again. I have completed the online tests, which tell me there is no fault, and no known faults in my area, which obviously isn't correct.

Please help

[Holla13645]

Hi,

Lets get this resolved

Could you please private message me your account number as well as address or your VM landline number. You can access my private messaging by hovering over my name. I can then run some diagnostics on your equipment and see further into your issue.

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Regards

Darren Hollands

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