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ML2004
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No internet/ TV connection

I’m in NW4 area and have lost WiFi and tv since 3:00pm today. On virgin media website, there is no faulty, but when I called them, they said the area has been having a problem. Does anyone have same issue?  Please share with me. Thx.

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jbrennand
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Re: No internet/ TV connection

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there call in again and if they say its a known fault, get a fault reference number and estimated fix time.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
ML2004
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Re: No internet/ TV connection

Good morning John, 

thank you so much for your precious information.

The whole service is still not fixed.. I will get that reference number! 
Have a great day!

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