When you use check service status, is it still showing that the issues will be fixed by 6th Feb?
If so this may be why the eraliest tech appointment is for the 7th - VM systems won't allow an agent to book a tech whilst there is an open area fault.
If the fault has now been closed then tyat will be the earliest available date. There is no SLA on a domestic service and tech appointments can be anything form a couple of days to a week depending on availability.
You should be able to track the appointment by signing in to My Virgin Media here: My VM.
Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app.
If somebody has cancelled their appointment and an earlier has become available for yuorself then it will show in there and you will be able to change your appointment.
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