Hi,
I am looking for some help.
My house is standard end terrace which has a Virgin cable running under my front garden to the front of the house.
My neighbour has a black cable leading from their brown ground level connection box, going from the front, over the roof, to the back of their property.
The cable has moved over to the roof of my property and is hanging loose over my side of the property boundary, this is not only unsightly but could cause damage to my roof tiles (as verified by my builder). Photographs can be provided.
Could you please confirm that this issue can be dealt with by VM? When I asked my neighbour for the cable to be be secured, they rejected my request to rectify the matter.
Please also confirm VM will accept any responsibility for damage to my property until the issue is rectified.
I look forward to hearing from you.