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cgarner
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Need an engineer

Hi All, Getting very frustrated, and hope someone can help? I need to get an engineer to move my equipment and cables to a new area of my front room. What’s the best way/number/ to arrange this. I have called most numbers and not getting anywhere, all automated is it possible to speak to someone, or is there another way to do this? Any help most welcome, you would think this would be simple?

Colin

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spgray
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Re: Need an engineer

call 150 and request the work, it'll cost £99 though

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My Broadband Ping - spgray

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cgarner
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Re: Need an engineer

Thanks tried this what set of option numbers do you select to arrange this as none seemed correct, or am I missing something. Thanks for coming back quickly. 

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HowardML
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Re: Need an engineer

Just select faults for any of your services, but put the phone down when the system offers to test your line. Redial 150 within 10 minutes and  you'll get through to an agent. You can then arrange this. 



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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cgarner
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Re: Need an engineer

Thank you will give it a go tomorrow 😀

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Guybead
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Re: Need an engineer

Hi I need an engineer to put a socket in my front room. Can someone please arrange this for me

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spgray
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Re: Need an engineer

call CS and request the work.
also, don't hijack a 3 month old thread.

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Guybead
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Re: Need an engineer

I’m in the same boat mate, its a joke.if mine is not sorted by tomorrow I will be returning it all as this is to time consuming  

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