We have some underground virgin cables on our site that have been laid very poorly. They aren’t the correct depth, have no sand around them and no warning tape above. We need them to be moved or they will end up being damaged because of how badly they have been laid. How do we get an engineer to the site to look at them please? I’ve tried calling and choosing various options but it’s just rings out. We’re in Mid-Suffolk.
Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly.
Although some people are still reporting getting through fine at other times with no long waits
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
if they are fed cables from the cabinet to individual installs then there are no requirements and no legislation for the depth they are burried - above ground is just as likely as an inch or two down - cables in the street are a different matter - i believe they have to be to regs - usually in green ducting
asto them being classed as a utility - i dont think thats correct - certainly not the install to premises - again street cabinets and underground ducting may be