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Moving house

rawjaw
Joining in

Hopefully someone can shed some light on this for me. My son moved out about 1 year ago and signed up for a Virgin package in his flat. Things didn't work out for him and he has moved back in with me. I have a virgin package already. Virgin are claiming that my son must honour his contact even though he is literally unable to use any of his package. Is this the policy or is my son getting mixed up? 

2 REPLIES 2

Client62
Legend

Normally there is an option to pay an early termination fee.

goslow
Alessandro Volta

Refer here for early disconnection fees

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees

for contracts before 4 April 2023 the fee is capped at £288.