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giv0869
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Missing brown virgin media junction box cover

Hi, does anyone know if virgin media will send out a replacement brown external junction box cover as all the cables are exposed on our one?

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LittleMick73
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Re: Missing brown virgin media junction box cover

Hi I don't think they will send one, usually they will send an engineer to fit a new one. Regards Micky
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giv0869
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Re: Missing brown virgin media junction box cover

Thanks for letting me know, I will  contact them.

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giv0869
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Re: Missing brown virgin media junction box cover

I can’t believe what I just heard. I phoned them up, explaining that the junction box cover was missing and was told it would cost me £99 to replace it and they won’t come out until June. OK, so I understand the not coming out to replace it because of the COVID guidelines but the £99 to replace an item that is clearly poorly designed in the first place is ridiculous. What a rip off, Shame on Virgin Media!  

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Tudor
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Re: Missing brown virgin media junction box cover

Phone again, they are talking utter rubbish. It’s a fault and is non chargeable. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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