Virgin Media Community

[giv0869]

Hi, does anyone know if virgin media will send out a replacement brown external junction box cover as all the cables are exposed on our one?

[LittleMick73 · Accepted solution]

Hi I don't think they will send one, usually they will send an engineer to fit a new one. Regards Micky

[giv0869]

Thanks for letting me know, I will  contact them.

[giv0869]

I can’t believe what I just heard. I phoned them up, explaining that the junction box cover was missing and was told it would cost me £99 to replace it and they won’t come out until June. OK, so I understand the not coming out to replace it because of the COVID guidelines but the £99 to replace an item that is clearly poorly designed in the first place is ridiculous. What a rip off, Shame on Virgin Media!  

[Tudor]

Phone again, they are talking utter rubbish. It’s a fault and is non chargeable.