So just been informed that my price will jump from 99.99 a month to 139.99 a month for the Ooomph bundle in 2 weeks time (even though apparently I need to give 30 days notice to leave). So as a loyal customer I receive a 40% price hike (plus another 4.50 increase in March coming as well)
Yet a new customer on a contract gets a free 43" Smart TV and the same package for 79.00.. which is 20 less than I'm already paying and almost half what they want me to pay starting at the end of the month! Way to screw over loyal customers
Which is fine, the issue is however that a customer of 10 years that you'd think they would want to keep as less costly to keep a customer than to find a new one is being told they will be charged 139.99 and a new customer is being told they will be charged 79.99 and get a free 43" TV thrown in for exactly the same package.
After 18 months correct, I have no issue signing to 18 months under those terms. If it was a lease car for example at the end of the contract I can continue paying possibly at a higher rate or hand back and lease a new one from the same company under the new conditions not be told no we will add 40% to your bill for the same vehicle and no you can't get a new contract on the a new vehicle with us. Pay us or leave, good customer retention?
1) accept the price and remain a "loyal" customer 2) go thru the "i'm thinking of leaving" process and try and negotiate a better deal. 3) take advantage of the release clause and move provider where you'll get a new customer deal