@NWalker wrote:
As for evidence, no I didn't secretly record the conversation. That would have been a bit ignorant, and telling the rep "by the way I'm recording this" before I started the discussion isn't a good way to gain a rapport.
you could have asked for confirmation of it in writing, via email or letter.
you already know that though.
as per the post above, if you want to try and re-negotiate your contract then speak to retentions, but you need to be prepared to actually leave if you don't get the result you want. afterall, why would you want to stay with a company that misleads you.
-----------------------------------------------------------
