Menu
Reply
Matthewgraham
  • 2
  • 0
  • 0
Joining in
287 Views
Message 1 of 4
Flag for a moderator

Loyalty

How about a bit of rewards for loyalty 65 a month over 10 years with you and all you offered to retain me was 4 off my bill OR actually charge me more

0 Kudos
Reply
newapollo
  • 5.69K
  • 912
  • 1.34K
Hero
274 Views
Message 2 of 4
Flag for a moderator

Re: Loyalty

Hi Matthewgraham,

Did you speak to Regrades or Retentions (thinking of leaving us)?

Retentions have access to more discounts than regrades. It's also worth phoning on different days as offers change all the time.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Matthewgraham
  • 2
  • 0
  • 0
Joining in
266 Views
Message 3 of 4
Flag for a moderator

Re: Loyalty

I belive I did I told them I was cancelling

0 Kudos
Reply
Andrew-G
  • 6.11K
  • 1.08K
  • 2.58K
Very Insightful Person
Very Insightful Person
261 Views
Message 4 of 4
Flag for a moderator

Re: Loyalty

If you were dealing with an offshore retention agent, they don't give a hoot, nor have access to the best discounts.  If you're dealing with a UK retention agent, then simply saying "I'll leave" won't necessarily trigger a better offer, because everybody says that.  The agent does this job day in day out, and they've been trained to spot and react to specific cues, and to work out with reasonable accuracy when somebody is "just saying it".  And they're paid bonuses to retain customers at the lowest cost, rather than being rewarded for simply handing out discounts.  Whilst not quite the same starting point there's some thoughts in the link below which might be useful, but ultimately your only guarantee of a good deal is to be willing to follow through and cancel, and take a deal from somebody else.  Potentially you'll get an outbound retention call offering a much better deal from VM after you've issued your 30 day notice, but you can't rely on that.  Try and avoid taking any retentions call in the first ten-twelve days of your notice period, as the closer to the cancellation date you move, generally they offer better terms.  If the call comes (again, don't bank on it), and the deal is worth having, then make sure you confirm all details (price, package content, if a discount the duration).  If you can, push for a fixed price deal rather than a discount - if it is agreed as fixed price then VM can't raid your wallet with the frequent inflation busting price rises during the fixed term, whereas with a set discount they can.  And should you take the VM deal, you then simply cancel the new installation that you'd have been wise to get tee'd up beforehand in case you don't get an acceptable offer from VM. 

https://community.virginmedia.com/t5/Networking-and-WiFi/can-you-downgrade-package-without-using-the...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply