I contacted virgin to cancel my contract once it is finished in December as the service was terrible and they failed to do so resulting in a £65 charge for rolling into the next month. I tried to resolve this but virgin media customer service being the shambles that it is failed to do so, so I requested a deadlock letter so the ombudsman can make a decision. This was done over the phone and on complaint tickets made but once again they have failed to address this, and just resolved my tickets with no solution.
they are now attempting to take more money out of my account next month, even though they told me on the last call it is definitely cancelled.
Honestly this is the worst company I’ve ever had to deal with, literally no one in customer service department can assist with anything, they might as well just be robots repeating the same nonsense.
Can anyone help as to what to do since they seem to ignore/refuse my request for a deadlock letter? What are the next steps as this company seem to think ignoring me and continuing to take money from my account is acceptable.
