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Shamas007
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Lost my landline number after Cancelling virgin

Hi I cancelled my virgin broadband and phone contract due to the lack of service received. However today the 30 days notice was up and my landline has gone off. I have just been advised that I have lost my number of 28 years. I wasn’t made aware of this when I cancelled the contract. I have been advised that I can reinstate my original contract with virgin or a rolling contract for a month and will have my landline number re Instated. Is that correct ?? If not what’s the best way to get it back as I am really disappointed that I wasn’t informed that I will be losing it. 

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jb66
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Re: Lost my landline number after Cancelling virgin

What did you think would happen to your number when you canceled your contract?
Anonymous
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Message 3 of 9
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Re: Lost my landline number after Cancelling virgin

you cancelled your phone line and you are disappointed you lost the service.

If its cancelled and is not back in the pool of numbers it may not be recoverable.

What were you expecting to happen to the number when you cancelled it?
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Shamas007
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Re: Lost my landline number after Cancelling virgin

It was supposed to port over to sky not get disconnected!!

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Anonymous
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Re: Lost my landline number after Cancelling virgin

to port a number you need to ask SKY to port the number and it can only be ported from an active phone line that hasn't got a disconnection on the line.

by asking VM to cancel (putting in your notice) you have blocked any port from happening
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Shamas007
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Re: Lost my landline number after Cancelling virgin

I didn’t realise but is there any way of reinstating my original package and getting the number back. 

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Anonymous
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Re: Lost my landline number after Cancelling virgin

if its been cancelled i don't think you can get the number back as it would be a new contact and being able to pick the number would be a security risk
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Shamas007
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Re: Lost my landline number after Cancelling virgin

I have managed to get my number back 😊 they filled a request form and got it back 

Tom_F
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Re: Lost my landline number after Cancelling virgin

Thanks for popping back with the update on this Shamas007 - really glad to hear it was resolved for you in the end. If we can assist with anything else please let us know.

 

Tom