4 weeks ago
Elderly parents as of November 2020 have a locked in 18month contract (Have email stating) they have had a price increase. I dont think they should have an increase as price locked in.
Any discount that your parents have been offered for the 18 months will still be honoured – so if they accepted a fixed price then they’ll receive that until the end of the discount period.
If they accepted a £ or % amount off, this will also continue to be honoured but they will see your price increase from the 1st March.