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Gillyathome
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Lightning- everything blown up - virgin washes their hands

Can anybody help me with a contact number / email address for the zero harm division ?

 

the chief exec's office is blaming "god" for lightning blowing up my TV and Computer...

does "god" only pick on 12 virgin customers at the same time ?

I've never had such a poor experience from any customer care team. been bounced

from head office to cisas, pointless waste of time.... they can't help.

 

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Superuser
Superuser
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Re: Lightning- everything blown up - virgin washes their hands

an act of god. Most insurance won't cover it.

Not sure what you want VM to do. They won't replace your TV or computer. They will only replace there own equipment.

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jb66
Alessandro Volta
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Message 3 of 272
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Re: Lightning- everything blown up - virgin washes their hands

Doesn't house insurance cover lightning strikes?

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Gillyathome
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Re: Lightning- everything blown up - virgin washes their hands

hi thanks for your reply

 

the lightning didn't hit my house, the house in the next street.

the lightning hit that house, entered coax at that property and travelled down the street to the green box.

it blew that up , at the same time - it came down my cable - exploding my V6 and everything on the HDMI chain.

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Superuser
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Re: Lightning- everything blown up - virgin washes their hands

that will be one for your insurance then. There should be isolators on the connections but they do not always work 100% and people often remove them when they modify VM cabling in house.

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jb66
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Re: Lightning- everything blown up - virgin washes their hands

If lightning can travel through the air for over a mile to strike the geound an isolator doesn't stand a chance

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Gillyathome
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Message 7 of 272
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Re: Lightning- everything blown up - virgin washes their hands

hi again

I don't have insurance, I'm a electronics wiz.. I can fix most things myself, and not having an Ariel I though I'd be safe as houses.

dead motherboards and graphics cards are a little beyond my fixit skills.

last thing I expected was a zapping from the coax - Virgin should have insurance for this type of damage , I would have thought ?

my isolator on the wall failed miserably - so it's virgin's responsibility to put this right...

 

 

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Superuser
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Message 8 of 272
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Re: Lightning- everything blown up - virgin washes their hands

you can't prove that the surge was from the coax. you can only suspect. Maybe it was on the power line.

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Gillyathome
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Message 9 of 272
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Re: Lightning- everything blown up - virgin washes their hands

I can prove it came up the coax, other computers I have and other equipment didnt's suffer from the explosion.

only items connected to the V6 box took a whack.

I had the cus/serv manager and the network manager visit me - to confirm this

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Superuser
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Re: Lightning- everything blown up - virgin washes their hands

From the T&C

We will not be liable in any way for any loss or damage arising from your use of your equipment with our equipment. We will not be liable for any loss of or damage to any additional equipment. We have the right to charge you for any replacement additional equipment.


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