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Landline number lost

We are moving our phone number over to a VoIP provider the move was meant to happen today our line stopped working at around 10 am this morning 30/06/20 but Sipgate are still waiting for the go from virgin side

Emails: 

23 Jun 2020, 11:36 CEST

Hi Martin,

We're pleased to confirm that your port application has been accepted:

Porting Date: 30-06-2020
Main Billing Number Removed 

——-

30 Jun 2020, 16:20 CEST

Hi Martin,

We still haven't received the go-ahead from Virgin Media - we'll be in touch as soon as we have.

I'll give them a little nudge now to see what's going on.

From Virgin 

Phoned virgin and told it’s done and was given this ref: MA2XMBN

 

But still not showing on Sipgate side what’s going on 



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