Hi I have the maxit bundle, I swopped a while back, I must have misheard the guy when he said I could mix and match channels. I want the kids channels back as I have a 5 year old child. Can you help please?
You can contact regrades and add the Kids Personal Pick for an extra £5 per month, however the channels included in that add on will be changing soon as Disney are removing their channels from VM and Sky on October 1st.
Disney Channel, XD and Junior will be taken off air and be exclusively available on streaming service Disney+ from October 1. It comes after the company failed to agree on new deals with pay-TV platforms Sky and Virgin, however its other brands including Nat Geo and Fox will continue to broadcast.
I don't know if the price will remain the same, or if VM will reduce the cost.
You can call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) butbest to call at 8am to avoid call queues
Or you could try the text messaging service. Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali