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Wright-am
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Junction box damaged

Hello...

A van backed into the junction box on our street. The box is open to the elements.

The police don’t want to know.

I have reported it to the VM before and I have had no response.

Do we have to lose our services before someone responds to the reporting?

We have CCTV of the van hitting the box too. 

Can someone please respond?

Thanks

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jbrennand
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Re: Junction box damaged

The number (automated iirc) for reporting street box problems is 0330 333 0444. Or have you already tried that one?

Or a VM person should respond on here.

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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Wright-am
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Re: Junction box damaged

Hello

Yes, I called that number and got a reference number, but not follow up.

Thanks

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Graham_A
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Re: Junction box damaged

@Wright-am 

If you want to report it again  there is a dedicated part of the community where you can do so:

https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ba-p/4151...

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Wright-am
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Re: Junction box damaged

Thanks...

I have posted a comment in the appropriate place.

Cheers

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