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Internet issues

Skeys1
Joining in

What is going on?  I reported an Internet issue and was told it was a problem at Virgin media end.  Its being worked on they say.  But their website and my app say there are no issues in my area?! I live in Lisburn, Northern Ireland.  This has been on going since yesterday evening. 

1 REPLY 1

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2