So far my experience hasn’t been great since i made the switch from sky to virgin media. The engineer cut the wires to short so he couldn’t put the modem or tv box where i asked him to. The high speeds on the wifi is good although I’m still trying to figure out the Intelligent wifi. The router is clearly 2nd hand as theres faults in the log registered last year, I just got it 2 days ago. My tv box makes a clicking noise every 10 seconds or so when I’m watching live tv. Can anyone confirm that the 14 day cooling period starts on installation day?... definitely thinking of making switch back
Every provider that asks you to return equipment recycles/reuses it, granted it should have been Factory reset or cleared to ensure it wasn't sent misconfigured. But yes, 14 day cooling off starts from day of installation.
** I work for VirginMedia but all opinions posted here are my own.