I might have found a company with worse customer service than Virgin lol

[archercj]

About 4 years ago I invested in a logitech Harmony Elite remote control. Not cheap but helped by a Black Friday deal. And 6 remotes (TV,Amp, Firestick, Squeezebox, media player and PS3) went down to one. Great

Anyway a couple of weeks ago I treated mnyself to a new Oled Samsung TV but was having issues with setting th eimput between the TV and the amp via Arc. So I decided to do a factory reset on the Harmony Elite. Trouble is it triggered an alert at the Logitech server end and my device had been blocked, totally unusable.

So I start with an online chat. 65 minutes of chat later I get no where. They even said I didint have that device so i asked them to feel free to check my account which they thensaid well there is no email address. Funny i sad - I am logged on as we speak as you have to be a spart of the chat process. Silence and a message we will escalate it.

Four days later and despite several attempts to chase up via email and text and also a ticket which opened on my (non existance lol) account I am still no further forward. So potentially a three figure sum remote now totally useless.

I also might have to go out tonight to DFS to order a bigger sofa to house all my remotes 😂

It's ok I am only a customer - do companies remember what they are rathe rthan some mug who has just parted with their hard earned cash.

[goslow]

All just part of the increasing trend for consumers not to truly 'own' their gadgets and devices any more. They are simply being permitted to use them until such time as the manufacturer deems they can't! Permission ends when the manufacturer declares the product end of life and stops providing software/firmware updates or replacement parts, consumables etc.

[Tudor]

I had a Harmony Elite control and found that they have ceased marketing it and probably not offering support anymore. 

[MrHalfAsleep]

---

@goslow wrote:

All just part of the increasing trend for consumers not to truly 'own' their gadgets and devices any more. They are simply being permitted to use them until such time as the manufacturer deems they can't! Permission ends when the manufacturer declares the product end of life and stops providing software/firmware updates or replacement parts, consumables etc.

---

If manufacturers don't want to "sell" devices, then don't buy them.  With current supply chain/manufacturing issues this concept is doomed to fail before it gets started.  I remember reading an article about ARM, as they license their chip designs to manufacturers.  The guy said "We have no business MAKING chips"; something he may come to regret both now and in future.  Along with China on the future trade warpath, the west simply destroys itself along with dwindling resources and no manufacturing infrastructure.  You may see the rise of neo-Luddites.

https://community.virginmedia.com/t5/Community-Natter/What-are-you-watching-now/m-p/5169943#M67170