The hub continues to indicate a red led and I'm having to reconnect the WiFi to connected devices several times a week. My devices indicate WiFi available then no Internet connection. Eventually I manage to get them connected. This isn't an ideal suitation for the price I'm paying for the services provided.
Thank you for coming back to us, I have had a look our end and cannot see any issues at all, your levels are all where they should be,
I would advise you to set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you un-check the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture. you can find it here .