Hub 4 died and engineer failed to turn up

[moblies]

Am I surprised. Hell no.  Waited in for the appointment. no sign of the engineer. no phone call which would of been good customer service.  I had to call and got the classic. The engineer was on his way and his van broke down.  Does anyone actually believe that.

So thinking I might get an engineer first visit tomorrow Saturday oh no.  Monday evening 4pm to 7pm. funny enough same tine as should of been today.   

Luckily enough Cityfibre have just installed down our road and my contract is due up at Xmas.

Why do we put up with this service...

[goslow · Accepted solution]

Start keeping some detailed notes of the VM blundering to ensure you get paid the correct compo.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

£29.15 for a no-show tech appointment if VM failed to give you 24 hours notice of the cancellation and a day rate of £9.33 once you are eligible for the compo clock to start.

[moblies]

good to know. thankyou.