Virgin Media Community

[ElleJane74]

I went to sign up for Virgin Media online. I got past the credit check then realised I’d forgotten to add extra internet speed. I went back, made the amendment, and when I went to press ‘credit check’ a warning box came up saying it would do a second credit check and it could damage my credit rating. 

I’ve spoke to someone on live chat who confirms a first credit check has been done, I passed, but it can’t be used as my first order was incomplete. If I want to join Virgin I will need another credit check. 

Anyone know how much it will damage my credit rating? Tempted to just stay with SKY. 

[Christy_D]

Hi there

Thanks for your post and welcome to the forums

Would you like me to arrange you a call back from a specialist who can run through the credit check situation in more detail? They're excellent and should be able to assist you with this.

Thanks

Christy

[gary_dexter]

People do not have universal credit ratings, so you're worrying about nothing.

[ElleJane74]

• If there is nothing to worry about why do Virgin have a pop up box warning me that it could be an issue? 

[gary_dexter]

Probably because they don't understand how credit works.

And 2 checks from a utility company is not detrimental compared to 2 checks from a banking group.

You have nothing to worry about.