Hello all, I'm wondering if anybody wishes to engage in discussion on the current state of our country's operational restrictions currently.
Namely the issues with residential services now becoming so relied upon that customers are expecting a certain SLA on broadband services!
As many will know and understand, residential services such as those sold on https://www.virginmedia.com/ are 'best effort' services therefore don't really offer compensation for loss of earnings or even a swift turn around guarantee on fixing problems in timely windows.
This is why business products such as ones sold at https://www.virginmediabusiness.co.uk/ have basic 'service level agreements' and options depending on requirements of the business or subscriber as too avoid, minimal down time and therefore losses for the subscriber.
Now the best thing I can see is the HomeWorks add on https://store.virginmedia.com/discover/broadband/homeworks.html which gives residential customers some added support and a next day appointment priority if things go wrong but is this enough to help customers and also the following terms still apply,
We will not be liable to you for any business loss (including but not limited to loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we were advised of the possibility of you incurring such loss.
So what would be the way forward, specially if many businesses decide to base workers out of the home following restrictions being lifted?
I would like to note that while these people should be opting for a business service, ideally separate from an existing residential service, issue's that 'can' come up in Virgin Media's case is the problem of taking TV/Entertainment services with Business services,
Virgin's business services still connects using the existing CATV network so distinguishing priority for these connections could add 'additional' issues for capacity and also render residential services losing headroom (specially during business hours) .
Look forward to the discussion and hopefully this can be educational for many also.