Menu
Reply
23laura
  • 1
  • 0
  • 0
Just joined
364 Views
Message 1 of 3
Flag for a moderator

Hi ive been trying to cancel cant get through on fone or e mail any other ideas

  • Help
0 Kudos
Reply
spgray
  • 2.39K
  • 139
  • 341
Problem sorter
361 Views
Message 2 of 3
Flag for a moderator

Re: Hi ive been trying to cancel cant get through on fone or e mail any other ideas

virgin don't have an email contact.

to cancel you either need to phone and speak to cancellations, or write to them at the address listed in your contract Ts&Cs.

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply
jbrennand
  • 26.48K
  • 2.7K
  • 4.91K
Very Insightful Person
Very Insightful Person
333 Views
Message 3 of 3
Flag for a moderator

Re: Hi ive been trying to cancel cant get through on fone or e mail any other ideas

Call at 08.00 for the best chance of getting through quickly - follow options 1,1,4,4.

Note there is a 30 day notice period and if you are still within a contract period you will be liable for an "early disconnection fee" charge. If the contract has expired you will be on the 30-day rolling contract and have no EDF's.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply