Virgin Media Community

[jsmuir]

I waited almost 2 hours phoning, an hour and a half on chat and again am currently waiting for an hour and 20 minutes. I've made a complaint simply asking that my service be cancelled at the end of my contract but was redirected to the phone line that doesn't answer. HOW DO YOU EVER MANAGE TO CANCEL A SERVICE PROVIDED BY THIS COMPANY????? 

[jsmuir · Accepted solution]

I waited almost 2 hours phoning, an hour and a half on chat and again am currently waiting for an hour and 20 minutes. I've made a complaint simply asking that my service be cancelled at the end of my contract but was redirected to the phone line that doesn't answer. HOW DO YOU EVER MANAGE TO CANCEL A SERVICE PROVIDED BY THIS COMPANY????? 

[jsmuir · Accepted solution]

I waited almost 2 hours phoning, an hour and a half on chat and again am currently waiting for an hour and 20 minutes. I've made a complaint simply asking that my service be cancelled at the end of my contract but was redirected to the phone line that doesn't answer. HOW DO YOU EVER MANAGE TO CANCEL A SERVICE PROVIDED BY THIS COMPANY????? 

[jsmuir · Accepted solution]

I waited almost 2 hours phoning, an hour and a half on chat and again am currently waiting for an hour and 20 minutes. I've made a complaint simply asking that my service be cancelled at the end of my contract but was redirected to the phone line that doesn't answer. HOW DO YOU EVER MANAGE TO CANCEL A SERVICE PROVIDED BY THIS COMPANY????? 

[apcyberax · Accepted solution]

call in early morning or write in to cancel

[jbrennand]

VM Phone lines have been down today so that it would prove difficult to get through today. As said 08.00 is the best time to get through

[jsmuir · Accepted solution]

What about the on-line chat? 90 minutes earlier (gave up) and 89 minutes (still live) as we speak. is this service down also? 

[Graham_A]

@jsmuir 

You could go old school and write with your cancellation request.  Send to

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG

You will need to give 30 days notice.  Early cancellation charges may apply if you are still in s minimum contact period.

[jbrennand]

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@jsmuir wrote:

What about the on-line chat? 90 minutes earlier (gave up) and 89 minutes (still live) as we speak. is this service down also? 

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Matters not - you can only cancel a contract on the phone or in writing to the address given and pay the fees that's all there is to it