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HELP PLEASE !!!!

Please HELP  ME !  I have been grossly overcharged and need to know how to get directly through to the complaint department they have not provided me with a number to call

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Re: HELP PLEASE !!!!

Your best bet for discussing charges on your account is to call “Retentions” on 150 or 0345 454 1111 - options 1-1-4-5 "Thinking of leaving" - they are open 8am until 10pm but calling early (between 08.00-11.00 is usually best) you will usually get a UK call centre then who’s staff are more informed and helpful and should help.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: HELP PLEASE !!!!

Thanks the problem is with broadband tv and home phone thankfully I don’ t have  mobile contract !!! I have made a complaint as completely mis sold services does this advise still apply ?? I need to speak to a complaints manager in the UK as it is hopeless otherwise, I have been completely missold services and forced to buy equipment I didn't need how can I get this resolved ??

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Re: HELP PLEASE !!!!

same answer you got before
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Re: HELP PLEASE !!!!

Tried this! Same answer, apparently complaints dept based overseas, no direct line or email if you cancel early you get stung with EDCharges, so I am stuck with a £200 bill for unnecessary equipment and charges that were never explained to me when a UK member of the sales team advised me to transfer services.

 

The dame agent completely ignores emails sent over the last 3 weeks any other suggestions ??? !!!

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Re: HELP PLEASE !!!!

there is no email function to speak to customer services.
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Re: HELP PLEASE !!!!

Put your complaint in writing....

Complaints,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea,
SA7 9ZJ

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: HELP PLEASE !!!!

Thanks if I put it in writing to Swansea do you know if this will delay the original web complaint I made ? sorry if I did not make this clear at the beginning 

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Re: HELP PLEASE !!!!

Why don't you try contacting them with other methods?
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Re: HELP PLEASE !!!!

Did you get an acknowledgment of the web complaint?

Complaints take up to 28 days to respond.

They aim for 7 days or less, but the target is actually 28 days.

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