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Grey junction box

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Hi, there’s a small grey junction box outside my flat, the cover keeps falling off, exposing all the cables, I keep putting it back but it falls off again. Can someone come and fix it permanently please. 
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Very Insightful Person
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Message 2 of 19
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Re: Grey junction box

Post a photo? Not sure this is a VM item. Their boxes are usually brown. Is it part of your VM installation, if so report a fault on 150/0345 454 1111?


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Re: Grey junction box

HI,

thanks for the reply, it does belong to virgin media, because it says so on the cover

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Superfast
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Message 4 of 19
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Re: Grey junction box


@HowardML wrote:
Not sure this is a VM item. Their boxes are usually brown.

they are all grey in this area.
the OP is talking about the street cabinet.

update - photo shows it's the external box, not the cabinet. however mine is white so they are not all brown.


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Message 5 of 19
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Re: Grey junction box

5EE9FDEC-DAA9-4E42-8838-3701B9981FB2.jpeg

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Message 6 of 19
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Re: Grey junction box

Hi a photo would be a help as not sure you are describing a street cabinet or a junction box as they are different things. Regards Micky
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Message 7 of 19
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Re: Grey junction box

Just put a pic up.

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Message 8 of 19
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Re: Grey junction box

ok not street cabinet then.
i think that is meant to be white though, i know mine is white.

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Re: Grey junction box

I’ve tried calling virgin media on 150, but it’s impossible to speak to someone there, that’s why I put the post here, hoping that someone from virgin will see it and contact me. 

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Message 10 of 19
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Re: Grey junction box

Hi once you called that number the system will know that, so should then connect you with a person, go down the TV faults route. Regards Micky
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