Menu
Reply
KevAmiga
  • 122
  • 6
  • 34
Up to speed
328 Views
Message 1 of 6
Flag for a moderator

Good timing with the price increase!

Nice one VM!

Not only do you drop a price increase on people when times may be hard... but when you try to phone up to cancel you get a message telling you that due to Covid some offices are closed so there's an hour wait... talk about forward thinking!

I take it there is no way to speak to someone via webchat about cancelling? 



TiVo, 150mb BB, Telco, Mobile.. .got em all 🙂

0 Kudos
Reply
apcyberax
  • 33.38K
  • 1.87K
  • 5.93K
Very Insightful Person
Very Insightful Person
319 Views
Message 2 of 6
Flag for a moderator

Re: Good timing with the price increase!

"Not only do you drop a price increase on people when times may be hard"
no one seems to remember the cancelled price rise from last year.

You can cancel by post details in the contract

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

carl_pearce
  • 4.73K
  • 402
  • 706
Superstar
312 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: Good timing with the price increase!


@KevAmiga wrote:

Nice one VM!

Not only do you drop a price increase on people when times may be hard... but when you try to phone up to cancel you get a message telling you that due to Covid some offices are closed so there's an hour wait... talk about forward thinking!

I take it there is no way to speak to someone via webchat about cancelling? 


I used webchat over the weekend to sort out a new, cheaper, contract.

0 Kudos
Reply
KevAmiga
  • 122
  • 6
  • 34
Up to speed
308 Views
Message 4 of 6
Flag for a moderator

Re: Good timing with the price increase!

Ah excellent, ill give it a go



TiVo, 150mb BB, Telco, Mobile.. .got em all 🙂

0 Kudos
Reply
carl_pearce
  • 4.73K
  • 402
  • 706
Superstar
306 Views
Message 5 of 6
Flag for a moderator

Re: Good timing with the price increase!


@KevAmiga wrote:

Ah excellent, ill give it a go


Make sure you ask for the 'Customer Relations Team'.

0 Kudos
Reply
KevAmiga
  • 122
  • 6
  • 34
Up to speed
303 Views
Message 6 of 6
Flag for a moderator

Re: Good timing with the price increase!

Will do.



TiVo, 150mb BB, Telco, Mobile.. .got em all 🙂

0 Kudos
Reply