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DanMat
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Getting the cable from the street into my home replaced

Hi,

The incoming cable from the street cabinet into my home has been severed. We have a new driveway going in and it has been caught and accidentally chopped, would of thought it would have had some form of protection around but there you go. 

My question is how can I get this replaced urgently and at what sort of cost. If someone can advise it would be appreciated so as not to delay the guys working on the drive.

Many thanks, Dan.

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Alex_RM
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Re: Getting the cable from the street into my home replaced

Hi DanMat,

 

Thanks for posting and welcome to our community 🙂

 

Usually there would be a £99 call out charge for any non fault relating technician visits.

 

I've popped you over a private message so I can get a few more details from you (purple envelope, top right hand corner)

 

Alex_Rm

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spgray
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Re: Getting the cable from the street into my home replaced

no there wouldn't be a £99 for a cable cut.
not sure why virgin are saying there would be.

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My Broadband Ping - spgray

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