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Mrgrumpy218
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Get no help via the one way chat room

Why am I getting no response from the so called chat room.  To have a conversation their needs to be two people.

why cant we email and get a reply within a week or so...

it’s purely the worst service I’ve ever experienced 

i haven’t even got on to my issue yet!

Anonymous
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Message 2 of 10
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Re: Get no help via the one way chat room

email doesn't work on this large scale.

Also what chat room?
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Mrgrumpy218
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Re: Get no help via the one way chat room

I don’t agree...

1. If their is people responding to a chat room what’s the difference. Theirs bigger companies which do...

2. No excuse. get more staff....

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Anonymous
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Re: Get no help via the one way chat room

1) what chat room?
2) email doesn't work. you do not know who has replied to who.
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Mrgrumpy218
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Re: Get no help via the one way chat room

... their are other ways. Some companies have a page on their website to write your issue. They then send you “via email” a ticket number of sorts. They then email you when they have replied.

 

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Anonymous
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Re: Get no help via the one way chat room

thats not email.

You can do the same here. Post your problem when someone replies you get a email
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Mrgrumpy218
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Re: Get no help via the one way chat room

But this isn’t private!

 

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Anonymous
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Re: Get no help via the one way chat room

if vm need private info from you or the community can't help they will message you.

that is the option.
Forum, phone or try the online chat when it works
Mrgrumpy218
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Re: Get no help via the one way chat room

To be clear when I say chat room I don’t mean this room I mean when I’m waiting to speak to Virgin privately.

my mistake 

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Mrgrumpy218
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Re: Get no help via the one way chat room

the online chat Is the term is I’ve being looking for.

it’s there where I’ve not had a reply..

 

thank you for your reply’s but I feel bad I haven’t explained my self well..  I’m so disappointed that I can’t get to have a conversation with Virgin. 

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