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jforce1100
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Genuine Isolator Cable

I need a 5metre Isolator cable , but have been told by "tech help"  that they "don't do one".

Plenty of cables are available ,but none seem to have the built-in isolator..  Can anyone help ?

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Anonymous
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Re: Genuine Isolator Cable

you can't modify the VM coax cable yourself. You need to get VM to make any chances
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jforce1100
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Re: Genuine Isolator Cable

If Virgin cant supply this cable, what can I do, at the minute I have a standard cable which extends thesupplied isolator  cable but this gives me a joint, which I don't want and looks very unsightly as it cant be hidden under carpet etc etc    Aesthetically and signal quality wise, a single cable is I feel quite a reasonable request and not the holy grail that its turning out to be .     Only been with virgin a month and from an after sales perspective am beginning to regret it

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Anonymous
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Message 4 of 7
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Re: Genuine Isolator Cable

vm can move the cable box for a cost of £99
As this is a non fault call out the standard charge will apply.

Why didn't you get them to install the box where you needed it if you have only been with them 1 month
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jforce1100
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Re: Genuine Isolator Cable

it was all on a self install basis,  I was unaware that they could do the installation ,  never offered it as an option

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spgray
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Re: Genuine Isolator Cable

they can come out and make up any length of cable you need - it may be chargeable though

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My Broadband Ping - spgray

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Anonymous
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Re: Genuine Isolator Cable

if you had a manned install it would have cost £30 if you can't use the current setup. Not sure if you can call CS and see if they can get the point moved as part of the install now of it it would be a non fault call out of £99
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