Long time Virgin customer. I recently moved and upgraded to the full package which included a free TV. but after a month nothing has arrived. Called customer service ?? and he said oh it can take up to 42days, no response to an email complaint at all and no tracking as to when it might arrive. Is this normal ?
After your Virgin Media services have been installed or activated, our trusted third party Exertis will despatch your hardware gift within 28 days. They’ll make sure your hardware gift is delivered up to 14 days from this date using the courier UK Mail.
Remember it can take a further 14 days for your gift to be delivered by the courier UK Mail, and they may have attempted delivery while you’ve been out. If you’re not home when they call, they’ll drop a card through your letterbox letting you know how many times they’ve tried to deliver your gift, and how to rearrange delivery.
If you’ve waited for a further 14 days and you’re still waiting for your gift text us for free on0753 305 1809 ^ and one of our team will be happy to help
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali