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Free Flatscreen TV with full package

Hello, I just wondered if anyone else has had problems getting their free TV.  I took out the full Virgin package and was meant to receive a flatscreen 42 inch (I think!) TV.  Virgin are now saying I wasn't eligible which makes no sense and after hours on live chat/phone calls they assure me someone will get back to me and I hear nothing!  I'm really frustrated and wondered if I'm the only one!?  We had the system installed at the start of August and we're now in November...  Any advice?

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Re: Free Flatscreen TV with full package

what reason are they saying you are not eligible?

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My Broadband Ping - spgray

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Re: Free Flatscreen TV with full package

They're not giving one.  It's a nightmare trying to understand their reasons.  They keep referring to their file and saying 'the note says not eligible'.  I've literally spent hours trying to get more information and telling them that I expect them to honour the offer which is why I went for it in the first place.

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