on 24-05-2023 11:09
About 9.30 this morning I noticed flashing red light on my hub 5 and knew something was up. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. My phone line was connected to the hub since early November with a fibre adaptor.
Also I have no Internet connection all because of this. What is going on VM?
on 24-05-2023 13:13
Hi @GC1028
Have you used the /check-services/i function? You can also a run a test on your equipment from there.
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.