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Flashing red light on hub 5

Dialled in

About 9.30 this morning I noticed flashing red light on my hub 5 and knew something was up. I checked my landline phone and message displayed said "Line cord error, please check"  I have not done anything to any part of the phone line cable so I do not understand what is going on. My phone line was connected to the hub since early November with a fibre adaptor.

Also I have no Internet connection all because of this. What is going on VM?


Very Insightful Person
Very Insightful Person

Hi @GC1028 

Have you used the /check-services/i  function? You can also a run a test on your equipment from there. 

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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