Virgin Media Community

[Smcalear]

I have issues with my airpods that I bought with my contract (iPhone 11 with airpods and iwatch) the sound cuts out and would like these to be replaced if they cannot get repaired. I have used the troubleshooter advice on website with no luck. Very frustrating because they are handy to use hence why I purchased them. 

Many thanks 

[spgray]

speak to apple, they will be under warranty.

[Smcalear]

I bought them in a contract with you (virgin) why should I have to contact apple? 

[spgray]

you'll get a quicker and more desirable outcome by speaking to apple direct.
doesn't really matter where you buy an apple product from, they will deal with any support/warranty issue in a timely manner.

entirely up to you though. speak to apple and get it resolved quickly or wait for virgin to respond which might take weeks.