Menu
Reply
Ianforster
  • 2
  • 0
  • 1
Joining in
1,427 Views
Message 1 of 3
Flag for a moderator

External box cover missing

We had Broadband installed a few months ago and the external brown box outside is already dropping to bits and all the wires are open to the elements.  Tried going through the ridiculous automated help t get it fixed. Any idea who I need to speak to get an engineer ever out to fix it

thanks

ian

0 Kudos
Reply
AlexanderMTTH
  • 163
  • 3
  • 16
Superfast
1,380 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: External box cover missing

Hey Ian. 

I had a similar issue and the forum VM team arrange for a visit. It might worth it to take some pictures and post them here. It will give some idea on what the engineer should expect. 

Best of luck. 

Thanks and regards,
Alexander
0 Kudos
Reply
Ianforster
  • 2
  • 0
  • 1
Joining in
1,357 Views
Message 3 of 3
Flag for a moderator

Re: External box cover missing

Neighbour found the box cover in their garden. Was quite a gusty weekend here on the south coast so must have blown off. Refitted but it does not seem that secure so will probably happen next time we have a gale.

 

Ian