on 02-10-2021 19:15
We had Broadband installed a few months ago and the external brown box outside is already dropping to bits and all the wires are open to the elements. Tried going through the ridiculous automated help t get it fixed. Any idea who I need to speak to get an engineer ever out to fix it
thanks
ian
Answered! Go to Answer
on 03-10-2021 22:04
Hey Ian.
I had a similar issue and the forum VM team arrange for a visit. It might worth it to take some pictures and post them here. It will give some idea on what the engineer should expect.
Best of luck.
on 03-10-2021 22:04
Hey Ian.
I had a similar issue and the forum VM team arrange for a visit. It might worth it to take some pictures and post them here. It will give some idea on what the engineer should expect.
Best of luck.
on 04-10-2021 11:15
Neighbour found the box cover in their garden. Was quite a gusty weekend here on the south coast so must have blown off. Refitted but it does not seem that secure so will probably happen next time we have a gale.
Ian