cancel
Showing results for 
Search instead for 
Did you mean: 

External box cover missing

Ianforster
Joining in

We had Broadband installed a few months ago and the external brown box outside is already dropping to bits and all the wires are open to the elements.  Tried going through the ridiculous automated help t get it fixed. Any idea who I need to speak to get an engineer ever out to fix it

thanks

ian

1 ACCEPTED SOLUTION

Accepted Solutions

AlexanderMTTH
Superfast

Hey Ian. 

I had a similar issue and the forum VM team arrange for a visit. It might worth it to take some pictures and post them here. It will give some idea on what the engineer should expect. 

Best of luck. 

Thanks and regards,
Alexander

See where this Helpful Answer was posted

2 REPLIES 2

AlexanderMTTH
Superfast

Hey Ian. 

I had a similar issue and the forum VM team arrange for a visit. It might worth it to take some pictures and post them here. It will give some idea on what the engineer should expect. 

Best of luck. 

Thanks and regards,
Alexander

Neighbour found the box cover in their garden. Was quite a gusty weekend here on the south coast so must have blown off. Refitted but it does not seem that secure so will probably happen next time we have a gale.

 

Ian