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CraigH1988
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Extending contract

Hi,

I have been with VM for 4 years now and every year I get offered an extortionate renewal price which I reject and then a few days later someone calls and offers me the same price which is the same as what is offered to new customers and I extend for another year. This year has been different. No one has called and each time I ring up they say they can’t do it and I have to wait for a call which never comes. Apparently these calls aren’t guaranteed though. The price I’m after is literally on the website now but for new customers. I’ll have to leave and go to BT as I’m not paying an extra £20 a month but it just seems ludicrous that they are allowing me to leave. My dad got the call and his previous years price was honored but I haven’t. Seems a crazy business model

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jpeg1
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Re: Extending contract

You've had the same price for four years?  That's pretty good going. I'm not surprised you can't get it again. It's probably not worth them keeping you any more.

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Anonymous
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Re: Extending contract

vm lose money on new customer deals.
If you only want to stay for a new customer deal your not a loyal customer.

You should move to BT to get the best price.
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